Satisfaction Guarantee
For your peace of mind all purchases are covered by our 30-day exchange or money back guarantee (excluding any carriage charges incurred). If you change your mind for whatever reason, return the unused item(s) in their original unopened packaging to Franking Supplies UK Ltd accompanied with the receipt/invoice and we will be happy to offer you an exchange or refund. Please follow our returns procedure detailed below.
Payment
All prices are in pound sterling excluding VAT at the current rate. Payment can be made securely using one of the following methods: MasterCard/Visa/Switch/ Solo/ Maestro card/Amex. We also accept cheques, banker’s drafts, or electronic bank transfer. Payments are subject to validation checks and authorisation by the card issuer. If the issuer of your payment refuses to authorise payment, then we have the right to cancel the order. All goods remain the property of Franking Supplies UK Ltd until full payment has been fulfilled. Our payment terms are strictly 30 days.
Availability
We aim to hold all items in stock, however, should an item be more popular than expected there might be occasional delays when ordering. If this does occur, then an advice note will be attached with your invoice. Most of our deliveries are received the next working day. We will advise regarding the delivery date for out-of-stock items. Please note that we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delivery delay beyond our reasonable control, i.e. acts of God, rioting, floods, fire etc. as a guide.
Receipt of Damaged Goods
All your goods should arrive in perfect condition, however, if you do receive goods that appear to be faulty or damaged, please notify the courier upon delivery and advise Franking Supplies UK Ltd by telephone within 24 hours of receipt. This applies to any items that may appear to be missing, unless stated on the invoice that the item is currently out of stock. If any items are not to be used straight away, we advise customers to check that the goods have been received in perfect condition and working order. The company will do everything possible to ensure your delivery arrives on time and intact. We do not accept responsibility for any additional expenses incurred due to late or incomplete deliveries. You can reach us by telephone on 01843 602277, or via email at accounts@frankingsupplies.com
Returns Policy
Products returned unopened, unused, and undamaged in accordance with our returns policy are eligible for a full refund of the product price if returned within 30 days of receipt. All returns must be reported to Franking Supplies Ltd prior to dispatch. Returned goods must be sent via a recorded or trackable delivery service to ensure receipt. Returns received without proof of delivery will not be accepted. All goods must be clearly labelled and accompanied by full documentation, including the reason for return.
Unauthorised returns will not be accepted. Carriage charges are non-refundable unless the goods are confirmed to be faulty.
Specification
Every effort has been made to ensure that the specifications on our website are correct at the time of publishing however technical data, dimensions and weights serve only as a guide. Sometimes product specifications may change, in such instances we will do our very best to inform you when placing your order. All our sizes and measurements are approximate, and the utmost care is taken to ensure the accuracy of these dimensions. No guarantee is given or implied that goods will conform in absolute detail to the description or illustrations published.
Printing & Pricing Errors
In the event a product is listed at a wrong price due to a typographical (human) error or incorrect pricing information received from our suppliers, we have the right to refuse or cancel any orders placed prior to a contract being made.
Complaints Procedure
In the event that we fail in meeting our high standards of customer service please contact us via Customer Services in writing by post to the following address, or via email to accounts@frankingsupplies.com
Franking Supplies UK Ltd
52 High St
Broadstairs
CT10 1JT
Data Protection Act
Please refer to our privacy policy.
Security
When you shop with us via our website, all your financial transactions are entirely secure. Online debit and credit card payments are processed by STRIPE via their secure servers. The process scrambles information, allowing no unauthorised third party to intercept the data. Telephone card payments are processed using TYL by NatWest, which uses SSL/TLS (Secure Socket Layer /Transport Layer Security) to encrypt and securely transmit your payment data.
Statutory Rights
These terms and conditions do not affect your statutory rights as a customer.
Faulty Goods
All products carry a standard 12-month guarantee (unless stated). If your product should fail within this period, please contact us on 01843 602277. If your purchase develops a fault within 7 days of receipt, we ask that you return the goods to us by recorded or tracked postage, enclosing full details of the fault. We will send the item for testing by the manufacturer. If the goods are found to be faulty then a replacement or refund will be provided. This does not apply to faults caused by accident, weather damage, neglect, or misuse, in this instance there will be no refund or exchange. This does not affect your statutory rights.
Delivery Costs
All purchases are subject to a standard delivery charge applicable to delivery destination, for details please call us on 01843 602277. Website purchases are subject to a standard UK mainland delivery charge, this will be calculated on your order and added to your shopping basket when your order is placed.
Changes to the Website
We reserve the right to make changes to this website, any disclaimers and the terms and conditions at any time without prior notice.
Late payment of Invoices
Our Payment terms are strictly 30 days. Should your invoices become 60 days overdue we reserve our statutory rights to charge a late payment fee - (Costs) under the Payments of Commercial Debts Regulations 2013 and interest in accordance with the late payment of commercial debts (interest) act 1998. Interest is charged at 8% above the current bank of England base rate.
Compensation arising out of late payment.
(1) Once statutory interest begins to run in relation to a qualifying debt, the supplier shall be entitled to a fixed sum (in addition to the statutory interest on the debt).
(2) That sum shall be –
(a) for a debt less than £1000, the sum of £40.
(b) for a debt of £1000 or more, but less than £10,000, the sum of £70.
(c) for a debt of £10,000 or more, the sum of £100.
For legislation details please follow this link https://www.legislation.gov.uk/ukpga/1998/20/section/5A?timeline=false&view=extent
TRADING OFFICE:
52 HIGH STREET, BROADSTAIRS, KENT, CT10 1JT
TEL: 01843 602277
ACCOUNTS@FRANKINGSUPPLIES.COM
SALES@FRANKINGSUPPLIES.COM
REGISTERED OFFICE:
7 THE BROADWAY, BROADSTAIRS, KENT, CT10 2AD
COMPANY REGISTRATION NO: 4055983