Terms and Conditions
Satisfaction Guarantee
For your peace of mind all purchases are covered by our 30 day exchange or money back guarantee (excluding any carriage charges incurred). If you change your mind for whatever reason, return the unused item(s) in their original unopened packaging to Franking Supplies UK Ltd accompanied with the receipt/invoice and we will be happy to offer you an exchange or refund.
Payment
All prices are in pound sterling excluding VAT at the current rate. Payment can be made securely using one of the following methods: MasterCard/Visa/Switch/ Solo/ Maestro card via Sagepay, Paypal or by fax, post or telephone. We also accept cheques, banker’s drafts or electronic bank transfer. All payments are subject to validation checks and authorisation by the card issuer. If the issuer of your payment refuses to authorize payment then we have the right to cancel the order. All goods remain the property of Franking Supplies UK Ltd until full payment has been fulfilled.
Availability
We aim to hold all items in stock, however should an item be more popular than expected there might be occasional delays when ordering. If this does occur then an advice note will be attached with your invoice. The majority of our deliveries are made on the next working day of cleared payment. We will advise regarding the delivery date for out of stock items. Please note that we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivering goods that are beyond our reasonable control i.e. acts of God, rioting, floods, fire etc. as a guide. In the unlikely event that your product appears lost or is damaged in transit please contact us.
Damaged Goods
All your goods should arrive in perfect condition, however, if you do receive goods that appear to be faulty or damaged, please notify the courier on delivery and advise Franking Supplies Uk Ltd by telephone within 72 hours of receipt. This applies to any items that may appear to be missing, unless stated on the invoice that the item is currently out of stock. If any items are not to be used straight away, we advise customers to check that the goods have been received in perfect condition and working order. The company will do everything possible to ensure your delivery arrives on time and intact. We will not accept responsibility for any additional expenses incurred due to late or incomplete deliveries.
Returns Procedure
Any products returned unopened, unused and undamaged in line with the Distance Selling Directive are entitled to a full refund of the price of the product if we are informed within 30 days from receipt. All goods returned must be clearly labeled and have full documentation enclosed including the reason for the return. All returnable goods must be reported to Franking Supplies Ltd. Goods returned without any notice will not be accepted. Carriage charges are non-refundable unless the goods are faulty.
Specification
Every effort has been made to ensure that the specifications on this Website are correct at the time of publishing however technical data, dimensions and weights serve only as a guide. Sometimes product specifications may change, in such instances we'll do our very best to inform you when placing your order. All our sizes and measurements are approximate and the utmost care is taken to ensure the accuracy of these dimensions. No guarantee is given or implied that goods will confirm in absolute detail to the description or illustrations published.
Printing & Pricing Errors
In the event a product is listed at a wrong price due to a typographical (human) error or incorrect pricing information received from our suppliers, we have the right to refuse or cancel any orders placed prior to a contract being made.
Complaints Procedure
In the event that we fail in meeting our high standards of customer service please contact us via Customer Services in writing by post:
Franking Supplies UK Ltd
52 High St
Broadstairs CT10 1JT
Data Protection Act
Please refer to the privacy policy.
Security
When you shop with us via our Website, all your financial transactions are entirely secure. Online debit and credit card payments are processed by Sagepay or Paypal UK via their ultra secure servers. The process scrambles all the information, allowing no unauthorised third party to intercept the data.
Statutory Rights
These terms and conditions do not affect your statutory rights as a customer.
Product Guarantees
All products carry a standard 12 month guarantee (unless stated). If your product should fail within this period, please contact our product support team. If your purchase develops a fault within 7 days of receipt, we will generally exchange or refund the item provided it is in 'as-new' condition. This does not apply to faults caused by accident, weather damage, neglect or misuse, for which there will be no refund or exchange. This does not affect your statutory rights.
Delivery Costs
A standard UK mainland delivery charge will be calculated on your order and added to your shopping basket when your order is placed.
Changes to the Website
We reserve the right to make changes to this website, any disclaimers and the terms and conditions at any time without prior notice.
Copyrights
All trademarks and registered trademarks are the property of their respective owners.
Our sales team are waiting for your call on 01843 602277 Mon -Thursday 9am - 4.30pm Friday 9am - 4pm.